Refund policy

FLYCO Purchase & Refund Policy

30-Day Money-Back Guarantee

Every FLYCO luggage, including personalised luggage, is covered by our 30-Day Money-Back Guarantee.

  1. Eligibility: Claims must be made within 30 days of delivery and apply only to noticeable issues with the luggage's wheels, locks or body.
  2. Not covered: Change of mind, normal wear and tear from use, and damage caused by misuse, accidents, airlines or other third parties.
  3. How to claim: Contact us on WhatsApp at +65 8222 9767 or email admin@flyco.sg with your order number and photos or a video of the issue.
  4. Return collection: Once your claim is approved, we will arrange collection of the luggage via Lalamove.
  5. Inspection & refund: We will inspect the luggage once received. If the claim is confirmed, your refund will be processed to your original payment method within 3–5 business days after inspection.
  6. Shipping & processing fee: A S$50 shipping and processing fee is deducted from your refund amount. For example, on a S$399 order you would receive S$349.

This guarantee is in addition to, and does not affect, your statutory rights or your Lifetime Warranty.

All Other Purchases

Except as covered by the 30-Day Money-Back Guarantee above or as required by law, all sales are final and we do not offer returns, exchanges or refunds for change of mind. Please consider your purchases carefully.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You can reach us at +65 8222 9767 to evaluate the issue and discuss possible solutions.

Questions or Concerns

If you have any questions or concerns about your item or this policy, please contact us at admin@flyco.sg.